A typical issue is whether or not BPO is similar to a call center. Though there’s overlap, they’re not equivalent. Call centers are a subset of BPO, specifically underneath entrance-office BPO, specializing in customer interactions like dealing with inquiries or grievances. “Nearshore” outsourcing means hiring a BPO company in a https://bpoemail42211.blogdemls.com/37552589/the-basic-principles-of-outsourcing-policy-document-bnm